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Medical Information Associate - Customer Support

Petaling Jaya Permanent MYR4,000 - MYR6,500 per day Work from Home or Hybrid View Job Description
As a Medical Information Associate, your primary role is to provide scientific, accurate, and non-promotional information to customers, mainly healthcare professionals. You will handle calls professionally, manage queries effectively, and record all interactions accurately.
  • Global pharmaceutical MNC
  • Career progression and opportunity to grow

About Our Client

Our client is a global pharmaceutical MNC, committed to improving life and health around the world, with constant innovative medicines. They are looking to expand their team, a Medical Information Associate to provide even better customer services. This role offers an exciting opportunity to contribute to a company that puts people first, and is dedicated to making life better for people worldwide. The successful candidate will be handling customer queries and ensuring compliance with industry standards.

Job Description

  • Handle customer inquiries professionally using predefined responses and available resources.
  • Identify and manage interactions involving adverse events or product quality complaints according to established procedures.
  • Accurately document all interactions in the designated database, following Good Documentation Practices.
  • Escalate inquiries beyond predefined responses following standard protocols.
  • Use technology to manage high call volumes and ensure excellent customer service.
  • Foster operational excellence by sharing best practices with team members.
  • Incorporate compliance into daily tasks and support investigations, monitoring, and audits.



The Successful Applicant

  • Proficient in written English with strong professional verbal communication skills.
  • Bachelor's degree in a healthcare field (preferably medicine, pharmacy, or nursing).
  • Excellent active listening and effective verbal communication abilities.
  • Skilled in writing clear, concise, and accurate responses to customer inquiries.
  • Proven time management skills and ability to perform well under pressure.
  • Strong interpersonal skills with adaptability to diverse environments.
  • Capable of understanding and conveying complex medical information.
  • Advanced computer skills, including databases, word processing, spreadsheets, presentations, and templates.
  • Strong cognitive abilities, including verbal reasoning, attention to detail, critical thinking, problem-solving, and analytical skills.



What's on Offer

  • Chances to be part of the global pharmaceutical medical team
  • Chances to explore and service for regional market
  • Flexibility in working hours
Contact
Christine Choo
Quote job ref
JN-102024-6565565
Phone number
+60 12 3752510

Job summary

Function
Life Sciences
Specialisation
Clinical Operations
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Petaling Jaya
Contract Type
Permanent
Consultant name
Christine Choo
Consultant contact
+60 12 3752510
Job Reference
JN-102024-6565565
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.