Leading hospitality / entertainment group

Background

A leading global leisure, entertainment and hospitality enterprise, with core competencies in both land and sea-based businesses approached PageGroup with a project that would require the recruitment of 60 to 70 experienced customer service and outbound sales employees to set up their new membership contact centre in Hong Kong. PageGroup was engaged and we assigned a team of four consultants to be dedicated to this project.

Approach

Our team met with the client to gain a deeper understanding of the project, their specific needs and requirements. It was one of the largest volume hiring projects within the sales and marketing team so we executed a volume-driven recruitment strategy that included the following:

• Advertising via reputable job board partners as well as across PageGroup websites
• Networking and referrals
• Extensive database search targeting candidates that were available immediately

The appropriate candidates were put forward for a face to face interview with the HR team and line managers. These interviews involved basic screening questions and situational-based questions in small group settings.

Results

PageGroup has successfully placed 33 candidates as of March 2017. The project is still on-going until mid Q2 and we expect to see more positive results.

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